• Brolly Sheets - Cotton Topped Bed Pad With Wings
  • General
  • When Things Go Wrong
  • Shipping & Delivery
  • Payment Methods
  • National Disability Insurance Scheme
  • Sleeping Bag Liners
  • Duvet Protector
What's so Special About Brolly Sheets?

Mum Designed
Brolly Sheets are designed by a Mum, not a corporation, so they are practical, easy to wash and fabulous quality.


100% Cotton Sleep Surface
We use 100% cotton for the sleep surface. Why sleep on polyester when you can sleep on a 100% cotton surface. Soft, comfy and breathable our Brolly Sheets also make for a more comfortable sleep for those with eczema and dust allergies.


Better For Landfill
Our products are made to last as we are committed to washable, reusable products to reduce landfill.
Largest range of bed sizes and colours in the world
We have the biggest range of bed sizes (from cot to king) and the largest range of colours and patterns globally. We offer choice.


Global Family Business
We have been a family business (that exports globally) for over 12 years. Over 100,000 parents, grandparents and caregivers have swapped a never-ending parade of wet bedding and huge piles of washing, for warm, dry bedding and peaceful nights.

Why is Brolly Sheets Cotton Topped Bedding Better?

We know the quality of Brolly Sheets products is outstanding. Independently you, as part of the Brolly Sheets group shares the core values of people before profits.


Cotton feels better than polyester
Almost every person on the planet owns cotton clothing, probably denim. The main product difference in Brolly Sheets products is the feel. Of course we can’t show this through our website, but you can check out our hundreds of reviews. We really believe we are the softest, quietest, comfiest bed pads on the market globally. Cotton wins over polyester every time.


Ethical Factory
Brolly Sheets has a wonderful long-term relationship with our Chinese manufacturing team. James owns a small factory with a strict no child labour policy and he ensures all his staff are paid a good wage. His factory is well ventilated and maintains high ethical standards in everything it does. Diane regularly travels up to China to meet with James to ensure we keep the same high standards of quality and ethical manufacturing.


Largest range of  sizes and colours in the world
We believe we have the largest range of bed sized mattress pads, from cot to king and a huge range of colours and patterns to choose from. We believe we have the biggest size and colour / pattern range in the world

How Do I Use a Brolly Sheet?

Just place your Brolly Sheet on top of the fitted sheet and tuck the wings in under the mattress to hold in place.   The quilted side is the upper surface to be slept on.

Your Brolly Sheet provides an excellent layer of protection to keep the bottom sheet and mattress dry.  Please wash prior to use as this will soften the cotton and increase the absorbency.

It’s a good idea to have two – one on the bed and one in the wash – so you’re never caught out.  What’s more, they’re a cinch to wash; simply throw in the machine and then in the dryer or on the line.  Remember – avoid hot wash and dry as extremes of temperature will melt the waterproofing.  Please use cold or warm temperatures.

What Size Should I Buy?

A king single is our most popular size as it fits a single bed and a king single bed. However as Brolly Sheets are available in so many sizes, it is easy to choose the one to best fit your bed.
If you have a restless sleeper, then next size up will give you extra “tuck in”.

How do I Wash my Brolly Sheet?

Brolly Sheets are designed to be easy to change and easy to wash. Just pop in the wash with like colours and wash with cold or warm water. No soaking is needed. You can tumble dry on a low heat.
Just remember; wash separately before use as this will soften the fabric and aid absorbency and Do not (Hot wash or hot dry (as it will you will damage the waterproof backing ) Iron or dry clean - we know this isn’t likely – but we have to say it. Also, do not use bleach or fabric softeners. w heat.

Just remember if you wash or dry on hot, you will damage the waterproof backing.

Do:

wash separately before use as this will soften the fabric and aid absorbency

Do not:

Hot wash or hot dry Iron or dry clean - we know this isn’t likely – but we have to say it ☺ Use bleach or fabric softeners.

How Much Do They Hold?

Our Brolly Sheets are used for kids and adults alike so they are super absorbent.  They hold 2 litres which is more than enough for kids and most adults.

I Can’t Find a Product or Colour I Have Bought Before

Sometimes we discontinue colours/products because they haven’t been very popular. It doesn’t happen very often, but it can happen.
Sometimes we have things “fall off” our website into cyberspace – who knows where they go, maybe the same place as socks after washing?
So if you can’t find something, send us a quick email with what you are after and we will have a look to see whether it is discontinued or we have lost it in another dimension and need to bring it back to the real world.

Can I Place an Order by phone?

You certainly can.  Just click through to our contact page here and give us a call.

Do You Have a Guarantee?

Your satisfaction is our first priority. At IndependentlyYou.com we are confident of the quality of the products that we stock that we offer a 12 month guarantee on all products. There are a couple of exceptions for Bed Wetting Alarms which are guaranteed for 6 months and Snazzipants nappies which are guaranteed for 90 days.
The guarantee starts on the day you purchase our products.
Customer satisfaction means a great deal to us – so please talk to us about any problems and let us get it sorted. In the rare instance you are dissatisfied with a product or the product is faulty (equally rare), get in touch with us and we will get you sorted.

What is Your Privacy Policy?

In short, We will not share your information with any third party.  A third party is anyone other than you and us.  We just don’t go there.  But you can see the long version of our privacy policy here.

Can I Change My Order After it Has Been Placed?

We start to pack your order as soon as we receive it so we can get it on its way to you asap.   So changing is sometimes not straightforward.  We recommend you call us immediately upon realising something may be wrong with your order.  We will always do our very best to make sure you get what you need.  Have your order number to hand and give us a call.

Do You Accept Exchanges?

Yes, just send us an email with your name and order number and what you would like to exchange.  We need the items back in saleable (unused condition), and in their original packaging.

Shipping is not refundable on returns.

Sorry – we can't accept exchanges where the item has been used.

Just send us an email with what you want to return or change plus your order number and we will get you sorted.  Our email details are here.

I Would Like to Return My Order

We know life is busy and sometimes you order the wrong size, the wrong colour or you order a product you don't actually need. We will happily refund your product within 90 days of purchase. Or help you with an exchange if you prefer.
Returned items must be unused items and be returned undamaged in their original packaging to us, we need these to be in saleable condition.
Have your order number to hand and send us an email and we will get you sorted.
Customer satisfaction means a great deal to us – so please talk to us about any problems and let us get it sorted.

Oops - I Put in My Address Wrong

We start to pack your order as soon as we receive it so we can get it on its way to you asap. So changes can be a bit tricky.
Because of this, we recommend you call us immediately upon realising something may be wrong with your order. We will always do our very best to make sure you get what you need. Have your order number to hand and give us a call.
Hopefully we can catch it before it leaves our warehouse.

My Order Arrived Incomplete or Damaged

Although this doesn’t happen very often, we recognise it is both inconvenient and frustrating when it does happen.   Send us an email and tell us what you ordered and your order number and we‘ll get you sorted asap.

My Order Has Not Arrived Yet

Please check your order confirmation email for the tracking number.  If that doesn’t work, send us an email, tell us what you ordered and your order number and we’ll get right onto tracking it down for you.

What if I Have Changed My Mind?

We know life is busy and sometimes you order the wrong size, the wrong colour or sometimes you order a product in error. We will happily refund your product within 90 days of purchase. Or help you with an exchange if you prefer.
Returned items must be unused items and be returned undamaged in their original packaging to us, we need these to be in saleable condition.
Have your order number to hand and send us an email and we will get you sorted.
Customer satisfaction means a great deal to us – so please talk to us about any problems and let us get it sorted.

How Long Will My Order Take to Arrive?

Australia

If you are in a rush, choose our fast delivery and if you are in the main centres, you will get your order within 3 – 5 business days. If you select the slower delivery option with Australia Post, allow 5 – 10 business days.
We can deliver to PO Boxes on our slower delivery service only.

New Zealand

Independentlyyou.com is headquartered in Auckland so allow 1 to 3 business days within main metro areas. Please note that rural addresses can occasionally take an extra 2-3 days for delivery.

United States

We have more details on our delivery page.

NDIS

IndependentlyYou.com through Brolly Sheets is a registered provider to the NIDS.  We can provide products paid for by the NDIS to existing participants in the NDIS. When it comes to selecting your payment method, select ‘NDIS’, which will bring up extra fields to enable you to provide us with sufficient information to process your order.

Cerebral Palsy - Get This & Get That Vouchers

If you have Cerebral Palsy vouchers you just place your order as normal through our website. When it comes to selecting your payment method. This will bring up our postal address, you then just post the vouchers to us and as soon as we receive them we will ship out your order.

Electronic Payments

Independentlyyou.com accepts Visa and Mastercard credit and debit card payments. We also accept payments via Paypal. 

Payment can also be made directly into our bank accounts with the Commonwealth Bank of Australia or the Bank of New Zealand.
Click Here to see our bank details 

Can a Participant be represented by an Advocate?

An advocate, is someone can participate in phone calls and meetings with you.   They could be, a family member, a friend, a carer, worker or someone who has been engaged to act on your behalf, may be referred to as an individual advocate (ie, they support your self-advocacy).

Independently You and Brolly Sheets is happy for you to have an advocate represent you, in any discussion or communication with us. 

Can I Place An Order For Products As A Self-managed Participant?

Yes you can. Under the self managed model, Participant’s or their carers place and pays for an order with IndependentlyYou.com directly. Orders can be placed via the Internet at IndependentlyYou.com or by telephone 1800 809 847. The participant can choose products which meet their needs from both a functional and aesthetic perspective. The participant pays via Credit Card or Paypal or Bank Deposit.
As the order has already been paid for, IndependentlyYou.com can immediately ship the goods to the participant and upon receipt of the goods; using the IndependentlyYou.com invoice, the participant claims payment from NDIS.

We can also issue an invoice to the participant to enable them to claim the funds which are then paid over to IndependentlyYou.com.

Can I Place An Order For Products As A NDIA Managed Participant?

Yes you can. Under the Agency managed plan model, Participants places an order with IndependentlyYou.com  (on the website or by telephone 1800 809 847).  Independentlyyou.com needs to ensure that the products pass the reasonable and necessary requirement.  Independentlyyou.com the uses the NDIS Provider portal to generate booking request against the Participant’s plan, for the items requested. If there is a consumables portion (and enough funds available) in the participant’s plan, the portal automatically approves the Service Request. And Independentlyyou.com can claim payment for the service booking through the portal IndependentlyYou.com ships the goods to the participant

My sleeping bag liners don’t seem to be absorbent?

Our sleeping liners are not absorbent, they are waterproof. 

This is because to be absorbent, they would need a thick, absorbent layer like a Brolly Sheet has.  This would make it very hard to wash and dry out again whilst camping.    The quilted version has a little absorbency, but not as much as a Brolly Sheet. 

Our liners are designed for young children that are almost toilet trained and just want some extra piece of mind whilst away at camp or on holiday. 

Do you make liners in a larger size?

Sorry – no.

Our liners are designed for young children that are almost toilet trained and just want some extra piece of mind whilst away at camp or on holiday. 

They are 170 cm x 70 cm. 

My Doona Inner Slides Around

Keep in mind that because the inside surface is waterproof, it is slippery.  Many of our customers pin the corners to their doona to hold it in place.  I know, it can be a hassle, but it is easier to unpin 4 (or 6) pins than to wash most doonas. Use nappy pins if you are worried about them coming undone.

If you are changing the protector every night, we recommend that you leave your printed outer cover off the inner and use lay flat on top.  Then you are just changing the protector, not the outer cover.

Can I Place An Order For Products As A Plan Managed Participant?

Yes you can.  In the plan managed model, Participant’s can place an order with IndependentlyYou.com Brolly Sheets or ask their Plan Manager, Support Co-Ordinator and care worker to place an order with IndependentlyYou.com.  IndependentlyYou.com email an invoice to the manager of the participants NDIS plan. After the Plan Manager receives funds from NDIS and  has remitted the funds to IndependentlyYou.com, we will ship the goods.

How Does Payment Work?

There are three models of NDIS management, each with a slightly different approach for purchasing products which will be funded through the NDIS.  The three modes are NDIA Managed, Plan Managed, and Self-Managed.  The steps to purchase Brolly Sheets products under each model are out lined below.

NDIA Managed (Payments are managed by the NDIA)

1) Participant places an order with IndependentlyYou.com (on the website or by telephone 1800 809 847).  Independentlyyou.com needs to ensure that the products pass the reasonable and necessary requirement
2)  com (using the NDIS Provider portal) generates a service request for the Participant for the items requested. If there is a consumables portion (and sufficient funds available) to the participant’s plan the portal automatically approves the Service Request. And Independentlyyou.com can claim payment for the service booking through the portal
3) IndependentlyYou.com ships the goods to the participant

Plan Managed (Participants managed a professional Plan Manager approved by the Agency)

1)  The Participant can place an order with IndependentlyYou.com Brolly Sheets or ask their Plan Manager, Support Co-Ordinator and care worker to place an order with IndependentlyYou.com.  The participant can choose products which meet their needs from both a functional and aesthetic perspective.
2)  com produces an invoice and provides the invoice to the plan manager for submission to the NDIS. 
3)  At some point the Plan Manager receives funds from NDIS and remits the funds to IndependentlyYou.com.
4)  IndependentlyYou.com ships the goods to the participant

Self-Managed (Participants who have assumed responsibility for buying products which are then reimbursed by the Agency)

1)  Participant places and pays for an order with IndependentlyYou.com directly.  Orders can be placed via the Internet at IndependentlyYou.com or by telephone 1800 809 847.  The participant can choose products which meet their needs from both a functional and aesthetic perspective. The participant pays via Credit Card or Paypal or Bank Deposit.
2)  IndependentlyYou.com ships the goods to the participant
3)  The participant, using the IndependentlyYou.com invoice, claims payment from NDIS.
4)  NDIS reimburses the participant directly.

Will You Send Me A Service Booking If I Request One?

Yes we will provide a written service booking if requested.   All Participants in the National Disability Insurance Scheme, when arranging for services or products can have the terms and conditions of the service documented in a service booking form.  IndependentlyYou.com can provide you with a Service Booking if you require one.  A Service Booking in our case, is a signed agreement that describes the products, quantity and price to be supplied and outlines the responsibilities of both the provider and participant.

For every order that is place with us, the customer receives a confirmation which outlines the products, the quantity and purchase price.  This order confirmation, together with our terms of trade forms our agreement.

Can I Complain About Your Products Or Service?

Yes you can.  From the NDIS perspective a “complaint is when someone expresses dissatisfaction with an NDIS support or service”. IndependentlyYou.com takes our responsibilities to NDIS participants very seriously.  These responsibilities include; ensuring that complaint are not adversely affected by raising the complaint and the information that is provided is kept confidential unless disclosure is required by law or other authority.

In addition to our own complaints processes, complaints can also be raised with the NDIS Commissioner. The Commission can be reached by phoning: 1800 035 544 or TTY 133 677 and in addition through the National Relay Service and ask for 1800 035 544 or by Completing the Commission’s complaint contact form 

For the full detail on IndependentlyYou.com’s NDIS complaint procedures please visit our

IndependentlyYou.com NDIS Complaints Procedures webpage.

Can My Carer, Support Worker or Advocate Order and Speak on My Behalf?

Yes, IndependentlyYou.com can accept instruction (to place an order or request exchange or refund) from Participants, or their carers’ support workers, support coordinators, plan managers and an advocate or friend or translator.  You can also communicate with us via live chat on our website or send us an email 

What Are the Rights of NDIS Participants?

We treat all of our customers with dignity and respect.  There is a further level of obligation toward NDIS participants under the NDIS Code of Conduct.  We are required to;

respect for your individual right to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions  respect the privacy of people with disability provide supports and services in a safe and competent manner with care and skill act with integrity, honesty, and transparency promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse take all reasonable steps to prevent sexual misconduct.

For full details on the rights of NDIS participants, please see our NDIS Code of Conduct page.